Terms of Service

Effective date: May 15, 2026 · Last updated: May 27, 2026

These Terms of Service (“Terms”) govern your access to and use of Releaseo, a B2B SaaS product provided by releaseo and operated under the Releaseo trading name (“Releaseo,” “we,” “us,” or “our”), for release communication, changelogs, announcements, roadmap updates, feature requests, feedback boards, hosted product-update pages, SDKs, APIs, and in-app update widgets (the “Service”).

These Terms form a binding agreement between you and Releaseo. If you use the Service on behalf of an organization, you confirm you have authority to bind that organization to these Terms, and “you” means that organization.

By creating an account, clicking “I agree,” or otherwise accessing or using the Service, you accept these Terms. If you do not agree, do not use the Service.

0. Operating entity

The Service is operated by releaseo under the trading name Releaseo. Our online reseller and Merchant of Record for all paid subscriptions is Paddle.com Market Limited (see Section 4). For corporate identification, the operator’s current place of establishment, registered address, or registration details, contact [email protected]. References to “Releaseo,” “we,” “us,” and “our” mean releaseo, trading as Releaseo, unless context requires otherwise.

1. The Service

Releaseo helps SaaS teams publish product updates, collect and organize customer feedback, communicate roadmap changes, and notify users through hosted pages, dashboards, APIs, SDKs, and embeddable widgets.

You may use the Service only in accordance with these Terms, the published documentation, applicable plan limits, applicable laws, and any order form, checkout terms, data processing agreement (“DPA”), or written agreement that applies to your subscription.

2. Eligibility and business use

The Service is intended for business and professional use. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally able to enter into binding contracts.

You are responsible for ensuring your use of the Service complies with laws and regulations applicable to your organization, users, content, customers, and industry.

3. Accounts and administrators

To use the Service, you may need to create an account and provide accurate account, organization, workspace, and billing information.

You are responsible for:

keeping login credentials secure;
all activity that occurs through your account, workspace, projects, API keys, SDK publish keys, and authorized users;
maintaining accurate account and billing information;
assigning appropriate roles and permissions;
removing access for users who should no longer use the Service;
ensuring your users comply with these Terms.

Notify us promptly at [email protected] if you believe an account, token, API key, SDK key, or workspace has been accessed without authorization.

4. Subscriptions, renewals, and billing

The Service may be offered through free, trial, monthly, yearly, promotional, beta, or paid subscription plans. Plan details, pricing, included features, usage limits, and billing periods are shown on our website, checkout page, order form, billing portal, or in-app subscription page.

Our order process is conducted by Paddle.com, which acts as the Merchant of Record for all paid subscriptions. Paddle handles checkout, payment processing, tax calculation and remittance, invoicing, refund processing, fraud screening, and first-line billing support. Paddle’s terms and privacy notice apply to its services and govern the payment relationship.

By starting a paid subscription you authorize Releaseo and our payment provider to charge your selected payment method for subscription fees, renewals, applicable taxes, overages, and other amounts shown at checkout or in the order flow.

Unless stated otherwise in writing:

subscription fees are charged in advance;
monthly subscriptions renew each month;
yearly subscriptions renew each year;
subscriptions renew automatically until canceled;
you are responsible for any taxes, duties, bank fees, foreign exchange charges, or similar amounts not collected at checkout.

If payment is late, fails, is disputed, charged back, or cannot be processed, we may suspend, limit, or terminate access to the Service after reasonable notice where practical.

4.1 Auto-Renewal Disclosure (California ARL and similar laws)

This is an auto-renewal subscription. Your subscription will automatically renew at the end of each billing period (monthly or annually, as selected at checkout) and your payment method will be charged the then-current renewal price plus applicable taxes, unless you cancel before the renewal date. You may cancel at any time and at no cost through your account billing area, the subscription management link in your receipt, the Paddle buyer portal at https://paddle.net, or by emailing [email protected]. Cancellation takes effect at the end of the current paid period. Pricing, fees, and taxes may change at renewal; we will provide advance notice as required by applicable law.

5. Trials, beta access, and promotional plans

We may offer free trials, beta access, discounted periods, early-access plans, or promotional credits. The specific terms, length, features, limits, and payment requirements are shown when the offer is made.

If a trial requires a payment method, your trial may convert to a paid subscription at the end of the trial unless you cancel before the trial ends. We will give reasonable advance notice of trial conversion where required by law.

We may modify, limit, or end trials, beta access, promotional plans, or credits at any time, provided we do not shorten a paid subscription term you already purchased except as allowed by these Terms.

6. Cancellation and refunds

You may cancel your subscription through the account settings, checkout portal, billing portal, or by emailing [email protected].

Cancellation stops future renewals. Unless required by law or expressly stated in a written agreement, cancellation does not automatically create a credit for the unused portion of the current billing period.

First paid subscriptions include a 30-day money-back guarantee beginning on the date of the initial paid purchase, subject to the Refund Policy. Renewal payments, accounts terminated for cause, fraud, abuse, excessive use, policy violations, and negotiated agreements may be excluded unless a refund is required by law or approved by Paddle. Refund mechanics, statutory consumer-withdrawal rights, and the Paddle process are described in our Refund Policy. Nothing in this section limits any non-waivable refund or withdrawal rights you may have under applicable law (including the EU Consumer Rights Directive 2011/83/EU where it applies).

7. Customer content and customer data

“Customer Content” means content, data, text, files, feedback, comments, votes, roadmap items, changelog posts, announcements, user traits, SDK metadata, widget configuration, and other materials submitted to the Service by you, your users, or your end users.

You retain ownership of Customer Content. You grant Releaseo a worldwide, non-exclusive, royalty-free, sublicensable (to subprocessors only) right to host, store, process, transmit, display, reproduce, modify (only as needed for formatting/delivery), and otherwise use Customer Content solely as needed to:

provide, secure, support, maintain, and improve the Service;
prevent fraud, abuse, malware, and security incidents;
enforce these Terms and protect our legal rights;
comply with law, regulator instructions, or valid legal process;
generate aggregated, de-identified statistics that do not identify any customer, account, end user, or individual.

We do not claim ownership of Customer Content or customer-controlled end-user data.

7.1 No AI/ML training on Customer Content

Releaseo does not train, fine-tune, or otherwise improve any artificial intelligence or machine-learning model (whether ours or any third party’s) using Customer Content or customer-controlled end-user data. Aggregated, de-identified metrics derived from Service usage may be used for product analytics and capacity planning, but never to train models on customer-identifiable data.

You are responsible for:

the accuracy, quality, legality, and appropriateness of Customer Content;
obtaining all rights, permissions, notices, and consents required to submit Customer Content to the Service;
deciding what information your customers and end users may submit through your workspace, feedback board, SDK, widget, API, or hosted pages;
ensuring Customer Content does not contain sensitive or regulated data (health, payment card, government IDs, children’s data, biometrics, etc.) unless Releaseo has agreed in writing to support that data.

If you install the Releaseo SDK, widget, or API in your website or application, you are responsible for configuring it correctly, protecting credentials and keys, and ensuring your implementation complies with your own privacy notices, customer commitments, and applicable law.

You must not expose private credentials, misuse SDK publish keys, submit unlawful data, overload the Service, bypass limits, interfere with widget delivery, or use the SDK or API in a way that harms Releaseo, our infrastructure, our customers, or end users.

We may rotate keys, suspend API access, throttle requests, disable integrations, or require changes to an implementation if needed to protect security, reliability, customers, or the Service.

9. Public pages, feedback, and moderation

Releaseo may allow you to publish changelogs, announcements, roadmap updates, feedback boards, and feature request pages that are visible to your customers, team, or the public depending on your configuration.

You are responsible for reviewing, moderating, editing, deleting, and managing Customer Content that appears in your workspace, widget, boards, and hosted pages. We may remove or restrict content that appears to violate these Terms, applicable law, third-party rights, security requirements, or acceptable use rules.

10. Acceptable use

You must not use the Service to:

violate applicable laws or regulations;
infringe, misappropriate, or violate the rights of others;
upload, publish, or distribute unlawful, harmful, abusive, deceptive, defamatory, obscene, hateful, harassing, malicious, or fraudulent content;
send spam, unauthorized messages, or deceptive communications;
collect or submit sensitive personal data, regulated health data, government identification numbers, payment card data, financial account credentials, children’s data, biometric identifiers, or similar high-risk data unless Releaseo has agreed in writing to support that use;
interfere with the security, availability, integrity, or performance of the Service;
attempt to gain unauthorized access to accounts, projects, workspaces, data, systems, networks, or infrastructure;
probe, scan, test, or attack the Service except through a vulnerability disclosure process we authorize;
reverse engineer, copy, scrape, resell, frame, or misuse the Service except where allowed by law or written permission;
use the Service to build a competing product or benchmark it for competitive purposes without written permission;
remove proprietary notices or misrepresent your relationship with Releaseo.

We may investigate suspected violations and may suspend or terminate access when needed to protect Releaseo, customers, users, third parties, or the public.

11. Security responsibilities

We use reasonable administrative, technical, and organizational safeguards designed to protect the Service. You are responsible for using the Service securely, including maintaining secure devices, protecting credentials, limiting user permissions, reviewing workspace access, securing API keys, and notifying us promptly about suspected unauthorized access.

You may not publicly disclose vulnerabilities or security issues in a way that creates risk for Releaseo or others. Report security concerns to [email protected]. We commit to acknowledging good-faith reports and will not pursue legal action against researchers who comply with our coordinated disclosure process.

12. Service availability and changes

We aim to keep the Service reliable, but we do not guarantee uninterrupted, error-free, or perfectly secure service. The Service may be unavailable because of scheduled maintenance, updates, outages, third-party service issues, infrastructure problems, security incidents, abuse prevention, or events outside our reasonable control.

We may update, improve, modify, limit, replace, or discontinue parts of the Service. If a change materially and adversely reduces core paid functionality during your active paid subscription term (a “Material Change”), we will (a) provide at least thirty (30) days’ advance notice by email or in-product notice, and (b) on request received within 30 days after the change takes effect, refund the unused, prepaid portion of fees attributable to the discontinued functionality.

Unless a separate written agreement (such as a paid SLA addendum) states otherwise, the Service is offered without a contractual service-level commitment, uptime credit, or dedicated support obligation.

13. Third-party services

The Service may integrate with, link to, or rely on third-party services, including payment processors, hosting providers, email providers, monitoring tools, analytics or diagnostics tools, customer support tools, identity providers, and infrastructure providers.

Third-party services are governed by their own terms and privacy policies. Releaseo is not responsible for third-party services we do not control.

14. Intellectual property

The Service, including the software, SDKs, APIs, dashboard, website, documentation, designs, trademarks, logos, workflows, and other materials, is owned by Releaseo or our licensors and is protected by intellectual property and other laws.

These Terms do not transfer ownership of the Service or our intellectual property to you. During your subscription term, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service in accordance with these Terms and the documentation.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Service except as expressly permitted by these Terms, the documentation, applicable open-source licenses, or our written permission.

15. Feedback

If you provide feedback, suggestions, ideas, bug reports, or improvement requests about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate them without restriction, compensation, or obligation to you. We will not treat feedback as confidential unless we separately agree in writing.

16. Confidentiality

“Confidential Information” means non-public business, technical, security, product, financial, customer, pricing, or operational information disclosed by one party (“Discloser”) to the other (“Recipient”) that is identified as confidential or that would reasonably be understood to be confidential under the circumstances.

The Recipient will (a) use reasonable care (no less than the care it uses for its own confidential information of similar importance) to protect Confidential Information; (b) use it only to exercise rights and perform obligations under these Terms; and (c) limit access to employees, contractors, advisers, and subprocessors who need it and are bound by confidentiality obligations at least as protective as these.

Confidential Information does not include information that is (i) public through no fault of the Recipient, (ii) independently developed without use of the Discloser’s Confidential Information, (iii) lawfully received from a third party without confidentiality obligations, or (iv) already known by the Recipient without a confidentiality obligation.

Confidentiality obligations survive for three (3) years after termination, except trade secrets, which are protected as long as they remain trade secrets.

17. Data protection

Our Privacy Policy explains how we collect and process personal information.

Where Releaseo processes personal information on your behalf as a processor or service provider (for example, end-user data submitted through the SDK, widget, or API), the parties may enter into a Data Processing Agreement that incorporates the EU Standard Contractual Clauses (Commission Implementing Decision (EU) 2021/914), the UK International Data Transfer Addendum, the Swiss FDPIC clauses, and equivalent mechanisms where required by applicable law. Our DPA is available on request at [email protected] and is automatically incorporated into these Terms for customers who execute it.

You are responsible for the legality of personal information and Customer Content you submit and for providing any required notices, consents, opt-outs, or rights mechanisms to your users and customers.

18. Beta features

We may offer beta, preview, experimental, or early-access features (“Beta Features”). Beta Features may be incomplete, changed, suspended, or discontinued at any time.

Beta Features are provided “as is,” without any warranty, indemnification, service-level commitment, or support obligation, and at your sole risk. To the fullest extent permitted by law, our total liability for Beta Features is limited to USD 100 in the aggregate, separate from and not counted against the cap in Section 21.

You should not rely on Beta Features for critical workflows or use them with sensitive data.

19. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access to the Service, an account, a workspace, a project, an API key, or a feature if:

you breach these Terms;
payment is overdue, disputed, reversed, or cannot be processed;
your use creates security, legal, operational, or reputational risk;
your use may harm Releaseo, customers, end users, third parties, or infrastructure;
we are required to do so by law, court order, regulator, or third-party provider;
we discontinue the Service or a material part of it.

Where reasonably practical, we will give advance notice of suspension or termination and an opportunity to cure curable breaches. Termination for cause does not relieve you of obligations accrued before termination.

After termination, your right to use the Service ends. We will, on written request received within thirty (30) days of termination, make Customer Content available for export in a commercially reasonable format. After that period, we may delete Customer Content according to our retention practices, customer instructions, legal obligations, and backup schedules.

20. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We do not promise that the Service will meet every business need, operate without interruption, be free from errors, prevent all data loss, produce specific business outcomes, or satisfy every legal, compliance, or customer-communication requirement for your organization.

21. Limitation of liability

To the fullest extent permitted by law, Releaseo will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption, security incidents caused by your systems or credentials, or procurement of substitute services, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, Releaseo’s total aggregate liability for all claims relating to the Service or these Terms in any 12-month period will not exceed the greater of (a) the amounts you paid to Releaseo (or to Paddle for Releaseo’s account) for the Service during the 12 months before the event giving rise to the claim, or (b) USD 100.

The limits in this section apply regardless of the legal theory (contract, tort, negligence, strict liability, statute, or otherwise) and even if a remedy fails its essential purpose. Some jurisdictions do not allow certain limitations, so some limits may not apply to you, and nothing in these Terms limits liability that cannot be limited under applicable law (including liability for death or personal injury caused by negligence, gross negligence, willful misconduct, or fraud).

22. Indemnification

22.1 By you

You will defend, indemnify, and hold harmless Releaseo, our affiliates, officers, directors, employees, contractors, service providers, and agents from and against third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

your use of the Service;
Customer Content;
your violation of these Terms;
your violation of law or third-party rights;
your SDK, widget, API, or hosted-page implementation;
your products, customers, users, or business operations.

22.2 By Releaseo (IP indemnity)

We will defend you against any third-party claim that the Service, as provided by us and used in accordance with these Terms and the documentation, directly infringes a valid copyright, trademark, trade-secret, or registered patent enforceable in the jurisdiction where the claim is brought, and we will pay amounts finally awarded against you (or agreed in settlement we approve) for such a claim.

This indemnity does not apply to claims arising from (a) Customer Content; (b) use of the Service in violation of these Terms or the documentation; (c) combinations of the Service with software, data, or services not provided by us where the claim would not arise but for the combination; (d) modifications to the Service not made by us; (e) Beta Features; or (f) use of the Service after we provided a non-infringing alternative or notice to stop.

If a claim is made or likely, we may, at our option and expense, (i) procure the right for you to continue using the affected portion, (ii) modify it to be non-infringing, or (iii) terminate the affected portion and refund prepaid, unused fees attributable to it. This Section 22.2 states our entire liability and your exclusive remedy for any claim of infringement.

22.3 Process

The indemnified party must (a) promptly notify the indemnifying party of the claim in writing; (b) give the indemnifying party sole control of the defense and settlement (except settlements that admit liability or impose non-monetary obligations on the indemnified party, which require its consent, not to be unreasonably withheld); and (c) reasonably cooperate at the indemnifying party’s expense.

23. Governing law and disputes

These Terms are governed by the laws applicable at the place of establishment of the Releaseo operator (as identified on request at [email protected]), without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except where applicable law requires otherwise, any dispute arising from or relating to these Terms or the Service will be brought in the competent courts at that place of establishment, and each party consents to the personal jurisdiction and venue of those courts. Where Paddle is the Merchant of Record (Section 4), Paddle’s own terms govern the payment relationship and the courts identified in Paddle’s terms apply to that payment relationship.

Before filing a claim, each party agrees to try to resolve the dispute informally by giving written notice and allowing thirty (30) days for good-faith discussion, unless urgent injunctive relief is needed to prevent irreparable harm (such as for IP, confidentiality, or security matters).

Consumer rights. If you are a consumer entitled to non-waivable protections under the law of your country of residence, those protections continue to apply, and this section does not deprive you of mandatory consumer-court venue or mandatory consumer law.

24. Export controls, sanctions, and anti-bribery

You represent that (a) you are not located in, and will not use or access the Service from, a country, region, or territory subject to comprehensive sanctions administered by the United States (OFAC), the European Union, the United Kingdom, the United Nations, or other applicable sanctions authorities; (b) you are not a person or entity on a Restricted Party List of those authorities; and (c) you will not use the Service in violation of export controls (including U.S. EAR), sanctions, or anti-bribery and anti-corruption laws (including the U.S. FCPA and the UK Bribery Act 2010).

25. Force Majeure

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, third-party infrastructure outages, or supply-chain disruption (“Force Majeure”). The affected party will make reasonable efforts to mitigate the effects.

26. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will provide at least thirty (30) days’ advance notice by email to the account administrator, by in-product notice, or by posting on our website (whichever we consider reasonably likely to reach you). Non-material changes (typo fixes, structural reformatting, clarifications) take effect when posted.

The updated Terms will be effective on the effective date stated in the notice or, if none is stated, when posted. Your continued use of the Service after the updated Terms become effective means you accept them. If you do not agree to a material change, your sole remedy is to cancel your subscription before the change takes effect; for paid subscribers, we will refund the unused, prepaid portion of fees on request received within 30 days of the change.

27. General terms

27.1 Order of precedence

If there is a conflict between documents that apply to your subscription, the following order controls (highest to lowest): (1) a signed master agreement or order form; (2) a Data Processing Agreement; (3) plan-specific addenda or SLAs; (4) these Terms; (5) the documentation and product policies.

27.2 Assignment

You may not assign these Terms without our prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets, and only if the assignee assumes all obligations and is not a competitor of Releaseo. We may assign these Terms in our discretion.

27.3 Notices

Legal notices to Releaseo must be sent to [email protected]. Notices to you may be sent by email to the account administrator address or by in-product notification.

27.4 Survival

The following sections survive termination: 6 (refund mechanics), 7 (ownership), 14 (IP), 15 (Feedback), 16 (Confidentiality), 17 (Data protection), 20–23 (Disclaimers, Liability, Indemnification, Governing Law), 24 (Export/Sanctions), 26–27 (Changes, General), and any other sections that by their nature should survive.

27.5 Severability and no waiver

If any part of these Terms is found unenforceable, the remaining parts remain in effect, and the unenforceable part will be interpreted to come as close as possible to the original intent. Our failure to enforce a provision is not a waiver.

27.6 Independent contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

27.7 No third-party beneficiaries

These Terms do not create rights for any person who is not a party, except that affiliates and the persons identified in Section 22.1 are intended third-party beneficiaries of the indemnification provision.

27.8 Language and entire agreement

The English version of these Terms controls in case of any conflict with a translation. These Terms, together with any applicable order form, checkout terms, Privacy Policy, Refund Policy, DPA, or other written agreement, are the entire agreement between you and Releaseo concerning the Service and supersede prior or contemporaneous communications.

27.9 U.S. government end users

The Service is “commercial computer software” as defined in 48 C.F.R. 2.101 and is provided to U.S. Government end users only as a commercial item with only those rights granted to other end users under these Terms.

28. Contact

For questions about these Terms, notices, account matters, privacy, security, or billing, contact us at:

releaseo (trading as Releaseo)

General contact: [email protected]
Website: https://releaseo.io
Payment / Merchant of Record support: https://paddle.net

Corporate identification, registered address, and registration details are available on request via [email protected].