Support
Something not working?
Write to us.
One address covers everything below. Telling us which of the three it is, in the subject line, gets it to the right person faster.
We aim to reply to product and billing requests within two business days. Urgent paid-account access or billing problems are reviewed as soon as we reasonably can during business days.
Product
Account, setup and the SDK
Account access, workspace setup, SDK installation, widget configuration, changelog publishing, roadmap, the feedback board or feature requests.
Include your account email, your workspace name, your browser, and a short description of what you expected to happen.
Billing
Subscriptions, invoices and refunds
Subscription changes, invoices, cancellation or a refund request. If Paddle processed your payment you can also use paddle.net directly for receipts, cancellation and refunds.
Worth reading first: our pricing, the terms of service and the refund policy.
Security
Suspected compromise or data exposure
Report a suspected account compromise, data exposure or any other security issue. Include enough detail for us to reproduce or investigate it.
Please do not post security issues publicly before we have replied.