The short answer
Frill covers ideas with voting, a roadmap and announcements, plus surveys, at flat monthly prices with unlimited admins on every paid plan. Releaseo is release communication: a changelog, in-app launches, feature requests with voting, a roadmap and a help centre on one hosted public site, with live chat built in.
Choose Frill when a feedback board with surveys and duplicate merging is the job. Choose Releaseo when you want to start free and announce releases inside your product, next to a help centre and live chat.
How you pay
| Releaseo | Frill | |
|---|---|---|
| Free plan | Yes | No; a 14-day free trial |
| First paid plan | Starter, $19 a month | Startup, $25 a month, up to 50 active ideas |
| What the bill follows | A flat monthly price per plan | A flat monthly price per plan: $25, $49, $149 or $349 |
| Removing the branding | Included from Pro | From Growth, $149 a month |
What each one covers
| Releaseo | Frill | |
|---|---|---|
| Feature requests with voting | Yes | Yes |
| Similar request detection and merging | Not yet | Yes |
| Roadmap | Yes, with custom columns | Yes |
| Announcements | Yes, with post templates | Yes: scheduled, boosted, segmented and multi-language |
| Announcements inside your product | Toasts, modals and banners, targeted by segment | An embeddable widget |
| Help centre | Yes | Not listed on Frill’s pricing page |
| Live chat | Yes | Not listed on Frill’s pricing page |
| Surveys (NPS, CSAT) | No | Yes |
| Import from Canny | Not yet | Yes |
| Single sign-on | No | Yes |
| SOC 2 | No | Enterprise, $349 a month |
| Where your data lives | EU by default; US, UK or UAE on request | EU hosting listed on Frill’s pricing page |
Where Frill is the better choice
- You want similar-idea detection, smart merging and a Canny import today.
- You run NPS and CSAT surveys next to your ideas board.
- You need single sign-on now, or SOC 2 on an enterprise plan.
- You want unlimited admins on every paid plan.
Where Releaseo is the better choice
- You want to start on a free plan rather than a 14-day trial.
- You announce releases inside your product, with toasts, modals and banners shown only to the segments they are for.
- You want the changelog, roadmap, feature requests and help centre on one hosted site, on your own domain.
- Support conversations should happen in the same tool, with live chat.
Closing the loop
In Releaseo, a release tells the people who asked for it — the voters and followers already attached to that roadmap item.