The short answer
Canny is built around feedback. Its boards, voting and roadmap come with Autopilot, an AI that finds feature requests inside support and sales conversations. Releaseo is release communication: a changelog, in-app launches, feature requests with voting, a roadmap and a help centre, on one hosted public site.
Choose Canny when collecting feedback from calls and tickets is the job. Choose Releaseo when telling customers what shipped, inside your product and on your own domain, is the job.
How you pay
| Releaseo | Canny | |
|---|---|---|
| Free plan | Yes | Yes, up to 25 tracked users |
| First paid plan | Starter, $19 a month | Pro, $79 a month billed yearly, from 100 tracked users |
| What the bill follows | A flat monthly price per plan | Tracked users: anyone who posted, voted or commented, including feedback an admin or Autopilot added for them |
| Yearly billing | Two months free: $190, $490 or $990 a year | Billed yearly |
Canny’s pricing page tells you to start low and scale up as you get more users, and it offers an optional spend limit. If your community is active, work out what 500 or 1,000 tracked users would cost before you commit.
What each one covers
| Releaseo | Canny | |
|---|---|---|
| Feature requests with voting | Yes | Yes |
| Roadmap | Yes, with custom columns | Yes |
| Changelog | Yes, with post templates | Yes |
| Announcements inside your product | Toasts, modals and banners, targeted by segment | A widget |
| Help centre | Yes | Not listed on Canny’s pricing page |
| Public site on your own domain | Yes | Custom domains |
| AI that finds feedback in support and sales calls | No | Yes: Autopilot reads Intercom, Zendesk, Freshdesk, Gong, Zoom and more |
| AI duplicate detection | Not yet | Yes |
| Jira and Linear | Not yet. Webhooks today | Yes |
| Intercom and Zendesk | No | Yes |
| Slack, Discord and GitHub | Yes | Yes |
| Single sign-on | No | Yes |
| SOC 2 | No | Yes |
| Where your data lives | EU by default; US, UK or UAE on request | Not listed on Canny’s pricing page |
Where Canny is the better choice
- You want AI to pull feedback out of Intercom, Zendesk, Gong or Zoom without anyone copying it across.
- Your engineers plan in Jira or Linear, and feedback has to land there today.
- You need SOC 2 or single sign-on now.
- Fewer than 25 people give you feedback. Canny’s free plan covers that.
Where Releaseo is the better choice
- You announce releases inside your product, with toasts, modals and banners shown only to the segments they are for.
- You want the changelog, roadmap, feature requests and help centre on one hosted site, on your own domain.
- You want a flat price per plan, not a bill calculated from tracked users.
- Your customers’ data should stay in the EU by default.
Closing the loop
Both tools tell people when the thing they asked for ships. In Releaseo, a release tells the people who asked for it — the voters and followers already attached to that roadmap item.